Incoming Travel Advisory for New York State

UPDATE 7-14-20: Designated States with significant community spread will be posted on the State DOH website and will be updated weekly.  Passengers should check this site frequently as the information will change as often as daily, as rates of COVID 19 transmission increase or decrease.  Passengers arriving on a non-stop flight into ROC from a destination in a Restricted State will be met by NYSDOH representatives to complete the NYS Traveler Health Form.  Any passenger coming from a Restricted State should also complete the NYS Traveler Health form below, and place it in the NYSDOH dropbox located in the center of the baggage claim. 
Click here for to view the list of Restricted States.

Click here for the NYS Traveler Health Form.

State Dept of Health Interim Guidance: "The requirements of the travel advisory DO NOT apply to any individual passing through designated states for a limited duration (i.e., less than 24 hours) through the course of travel.  Examples of such brief passage include but are not limited to: lay-overs for air travel..."

There are also exemptions in place for first responders and essential workers. 
Click here to read the full State Dept of Health Interim Guidance.

 



 

Traveler Update: COVID-19 and #ReadySetROC

ROC Airport follows the guidance provided by public health experts at the Monroe County Department of Health and federal Centers for Disease Control and Prevention (CDC) during any public health incident.  In addition, the ROC Airport routinely disinfects and cleans high traffic areas at the airport like handrails, escalators, elevator buttons, restrooms, food court etc. ROC has increased hand sanitizer stations available to passengers throughout the airport and will continue to coordinate with our airport tenants and monitor interagency protocols. 
Read more about the #ReadySetROC initiatives in place at ROC for passengers here.

 For more information, please visit the Monroe County Coronavirus Information Page, which includes links to resources at the CDC and more. 

Passengers are encouraged to contact their airlines directly with
questions related to reservations and flight status.  
Airline information can be found here.



 

Contact Us

Before submitting your question, you may wish to consult our Frequently Asked Questions Page.
Click here for Lost & Found Information

Contact Airlines Regarding:
Flight Status & Cancellations
Airline Customer Service 
Ticket Prices
Route Schedules
Lost Baggage/Lost Items On Board
Baggage Claim Service Concerns
Aircraft Deicing
Skycap Assistance

Contact TSA Regarding:
See Something, Say Something
Security Checkpoint Questions
TSA PreCheck

Contact Mapco Auto Parks:
Parking Receipts
Zoom Lane/EZ Pass 
Airport Parking Rewards

ROC General Information 
585 753-7000
7 days/week, 24 hours/day
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ROC Airport Administration Office Hours
585 753-7020
M-F 8am-5pm
mcairport@monroecounty.gov

Mailing Address:
ROC Airport
1200 Brooks Avenue
Rochester NY 14624

Noise Complaints
585 753-7001

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