TSA Pre✓™ lane hours are determined by TSA based on peak travel hours and can be viewed at TSA.gov.
Please arrive at the airport at least 90 minutes ahead of the scheduled departure time. Especially passengers with early morning flights between 4:30 am - 8:00 am when 15 flights depart ROC.
Give yourself extra time and please be patient. Every procedure we are undertaking is in an effort to ensure that your travel is safe, secure, and efficient.
Airport General Information 585-753-7000
TSA Security Questions & Concerns 585-463-2980
Please keep these tips in mind as you plan your trips and when you arrive at the airport. Please be patient with the service agents who are there to assist you.
The Monroe County Sheriff’s Department assists the Frederick Douglass Greater Rochester International Airport in providing security to all passengers, airport tenants and its users.
In addition, the Sheriff’s Department enforces parking and traffic regulations on airport roadways. To summon a MC Sheriff’s Officer in the event of an emergency dial 9-1-1 on any payphone or “0” on a white courtesy phone located throughout the airport.
If you need to contact the Monroe County Sheriff’s Department for any other matter they can be reached daily at 585 753-7001.
1200 Brooks Avenue
Lower Level Main Terminal West End
Phone: 585 263-6294
Fax: 585 263-5828
Hours of Operation: 8:00 a.m. until 5:00 p.m.
The U.S. Customs Service is America’s frontline against the smuggling of drugs and other prohibited goods. As the premier U.S. border enforcement agency, the Customs Service enforces over 400 laws and international agreements designed to protect the American public. The U.S. Customs Service enforces these laws with an approach that provides a deterrent to criminal activity without creating undue delays to the vast majority of the law-abiding traveling public.
Federal Aviation Administration regulations requires that firearms in checked baggage must be declared and unloaded. Passengers failing to declare firearms or transporting loaded firearms are subjected to a civil penalty of $10,000 fine.
All patrons are advised to keep within their possession, all pieces of luggage and carry-on baggage. Any piece of luggage found to be unattended will be confiscated and subject to search by the Transportation Security Administration (TSA) and/or the Monroe County Sheriff’s Department . Any patron who observes unattended luggage is urged to contact the Police Department, any airline or ROC employee.
Medical Emergencies and Fire Fighting
The Airport Fire Rescue Department handles medical emergencies. For immediate assistance, dial 9-1-1 on any payphone or “7070” on any white courtesy phone located throughout the airport terminal. Operations will arrange for paramedics or whatever assistance is needed.
The Frederick Douglass Greater Rochester International Airport (ROC) is equipped with two Automatic External Defibrillator (AED) units near each of the security checkpoints. Any trained individual can utilize the public access AED units at GRIA in the event that an emergency occurs.
All Airport Firefighters are EMTD (Emergency Medical Technician Defibrillator) qualified.
Fuel Spill Fire Trainer
This is a mockup of a Boeing 737 to meet FAA Part 139 training design standards. The mock aircraft is surrounded with propane fuel valves to simulate an actual aircraft fire. The structure is placed upon a 125 foot diameter working surface with a fuel spill burn area surrounding the entire prop. The valves can be fully ignited to surround the entire prop or divided to allow for a partial grid area burn.
Specialized Aircraft Fire Trainer
This is a partial aircraft mockup to allow for training for a cabin fire, galley fire, cockpit fire, wheel/brake fire, and under wing fire.
From the control tower instructiors can control all fires. For more information or class schedule contact Marc Connolly at 585-753-3714.
Please refer to the following link as it pertains to UAS/Drone usage and operation.
ROC FAA Air Traffic Control Tower
ROC FAA Flight Standards District Office (FSDO)
Individuals who require unescorted access to the Air Operations Area (AOA), Restricted, Secured or Sterile Areas must possess an Airport issued photo ID card. Card issuance is limited to those individuals who have cleared the FBI-based criminal history check as well as the TSA-based Security Threat Assessment (STA) and have a frequent and reoccurring need for access. In addition, all card applicants must provide documentation that establishes identity and employment eligibility.
The first step to the identification process is to make arrangments to be fingerprinted.
The second step will be to take a SIDA Class.