Mask Policy / COVID-19 / #ReadySetRoc

Masks At ROC Airport - Required

Due to Governor Hochul’s announcement updating COVID regulations from the New York State Department of Health, masks will still be required in all public transportation entities within the State of New York. The order includes the Frederick Douglass Greater Rochester International Airport. We will update if the policy changes.

Masks On Flights

Individual airlines reserve the right to require masks aboard their planes. Please refer to the requirements of the airline you are flying. Thank you for your understanding and patience as we traverse these changing times.

COVID-19 and #ReadySetROC

ROC Airport follows the guidance provided by public health experts at the Monroe County Department of Health and federal Centers for Disease Control and Prevention (CDC) during any public health incident. In addition, the ROC Airport routinely disinfects and cleans high traffic areas at the airport like handrails, escalators, elevator buttons, restrooms, food court etc. ROC has increased hand sanitizer stations available to passengers throughout the airport and will continue to coordinate with our airport tenants and monitor interagency protocols.
Read more about the #ReadySetROC initiatives in place at ROC for passengers here.

For more information, please visit the Monroe County Coronavirus Information Page, which includes links to resources at the CDC and more.

Passengers are encouraged to contact their airlines directly with questions related to reservations and flight status.
Airline information can be found here.

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Airlines Serving ROC

ROC is your Gateway to the World!

ROC offers 30,327 seats per week to 19 non-stop destinations and major hubs with connections world-wide.

Due to Covid-19 destinations and frequency may vary at this time.

For reservations, please call the toll-free number or go to the airline’s website. For more information, visit the airline’s website by clicking on the picture or website link.

ROC Air Carriers Information

Allegiant Logo Allegiant Air*
Concourse B
Website • Lost & Found

*Ticket Counter Hours Vary: Service is Bi-Weekly/Not Daily
Allegiant Ticket Counter Closes 40 Minutes Prior to Scheduled Departure Times. Passengers must check-in prior to the ticketing counter closing or risk not being allowed to board their flight.

American Logo American Airlines
Reservations: 1-800-443-7300
Concourse A
Website • Lost & Found

Delta Logo Delta Air Lines
Reservations: 1-800-221-1212
Concourse B
Baggage Information: 1-800-325-8224
Website • Lost & Found

Frontier Logo Frontier Airlines
Reservations: 1-801-401-9000
Concourse A
Website • Lost & Found

JetBlue Logo JetBlue Airways
Reservations: 1-800-538-2583
Concourse A
Website • Lost & Found

Southwest Logo Southwest Airlines
Reservations: 1-800-I-FLY-SWA
or 1-800-435-9792
Cargo Services: 1-800-533-1222
Concourse A
Website • Lost & Found

Spirit Airlines (coming Fall 2022)
Concourse A
Website • Lost & Found

United Airlines
Reservations: 1-800-241-6522
Concourse B
Baggage Information: 1-800-221-6903
Website • Lost & Found

Non-Stop Destinations from ROC by Airline

The following is a list of non-stop destinations from ROC by Airline. Additional destinations with connections to cities are also available, passengers should visit the designated Airlines website for additional flight options.

Southwest Airlines

Baltimore
Chicago-Midway (starting June 5, 2022)
Orlando (MCO)
Tampa (Currently Non-Stop Saturday Service)
Ft. Myers (Non-Stop Saturday Service currently unavailable but may resume in the future)

Allegiant