Masks At ROC Airport - Required

Due to Governor Hochul’s announcement updating COVID regulations from the New York State Department of Health, masks will still be required in all public transportation entities within the State of New York. The order includes the Frederick Douglass Greater Rochester International Airport. We will update if the policy changes.

Masks On Flights

Individual airlines reserve the right to require masks aboard their planes. Please refer to the requirements of the airline you are flying. Thank you for your understanding and patience as we traverse these changing times.


COVID-19 and #ReadySetROC

ROC Airport follows the guidance provided by public health experts at the Monroe County Department of Health and federal Centers for Disease Control and Prevention (CDC) during any public health incident.  In addition, the ROC Airport routinely disinfects and cleans high traffic areas at the airport like handrails, escalators, elevator buttons, restrooms, food court etc. ROC has increased hand sanitizer stations available to passengers throughout the airport and will continue to coordinate with our airport tenants and monitor interagency protocols. 
Read more about the #ReadySetROC initiatives in place at ROC for passengers here.

For more information, please visit the Monroe County Coronavirus Information Page, which includes links to resources at the CDC and more. 

Passengers are encouraged to contact their airlines directly with questions related to reservations and flight status.  
Airline information can be found here.



 

Contact Us

Before submitting your question, you may wish to consult our Frequently Asked Questions Page.
Click here for Lost & Found Information

Contact Airlines Regarding:
Flight Status & Cancellations
Airline Customer Service 
Ticket Prices
Route Schedules
Lost Baggage/Lost Items On Board
Baggage Claim Service Concerns
Aircraft Deicing
Skycap Assistance

Contact TSA Regarding:
See Something, Say Something
Security Checkpoint Questions
TSA PreCheck

Contact Mapco Auto Parks:
Parking Receipts
Zoom Lane/EZ Pass 
Airport Parking Rewards

ROC General Information 
585 753-7000
7 days/week, 24 hours/day
Facebook
Twitter
Feedback Survey

ROC Airport Administration Office Hours
585 753-7020
M-F 8am-5pm
mcairport@monroecounty.gov

Mailing Address:
ROC Airport
1200 Brooks Avenue
Rochester NY 14624

Noise Complaints
585 753-7001

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