Per the Center for Disease Control (CDC) and Transportation Security Administration (TSA), masks must still be worn on airplanes and in airports throughout the United States.
We ask all those traveling or visiting the Frederick Douglass - Greater Rochester International Airport to continue to comply with these federal guidelines.
CDC Director Dr. Rochelle Walensky statement per NPR report 5/13/21:
In response to a question - Walensky said, “the federal mask requirement on public transportation remains in force for everyone, vaccinated or not – including on buses, trains, airplanes and in stations and airports.”
ROC Airport follows the guidance provided by public health experts at the Monroe County Department of Health and federal Centers for Disease Control and Prevention (CDC) during any public health incident. In addition, the ROC Airport routinely disinfects and cleans high traffic areas at the airport like handrails, escalators, elevator buttons, restrooms, food court etc. ROC has increased hand sanitizer stations available to passengers throughout the airport and will continue to coordinate with our airport tenants and monitor interagency protocols.
Read more about the #ReadySetROC initiatives in place at ROC for passengers here.
For more information, please visit the Monroe County Coronavirus Information Page, which includes links to resources at the CDC and more.
Passengers are encouraged to contact their airlines directly with questions related to reservations and flight status.
Airline information can be found here.
The Public Airfield Viewing area is a 3,800 square foot, observatory located at the upper west end of the Airport's main ticketing lobby, adjacent to the American Airlines ticket counter. This area is assessible to non-ticketed passengers, individual work stations, public telephones and comfortable seating. The Public Airfield Viewing area captures an impressive view of the airfield landscape overlooking the Airport's main runway.
For traveler convenience, four baggage claim carousels are centrally located at ground level in the terminal. The airlines or their contractors are responsible for returning passengers luggage to the claims. For baggage assistance, please contact the appropriate airline baggage office or go to the individual airline ticket counter. For concerns related to luggage assistance, please notify your carrier directly via their webpage or social media as luggage assistance is an airline operational responsiblity.
Passengers with boarding passes may enjoy the following dining facilities located post-security.
Taste of Rochester
Taste of Rochester, offers local area favorites ocated in the Airport's main food court. Passengers can enjoy a variety of menu items with local ties such as: Abbott's, Tahou Garbage Plates, Salvatores Pizza, Cheesy Eddies, Nathan's Soups, Red Osier, Zweigles and more. The Taste of Rochester is also home to the official Taste of NY product offerings.
Hours of operation: 5:00 a.m. until 8:00 p.m. daily.
A deli style franchise serving fresh bread baked daily. Sandwiches and subs are made to order and prepared in front of the customer. Full menu with dining area in the Airport's main food court.
Hours of operation: 5:00 a.m. until 7:00 p.m. daily.
An Italian Ristorante. In Italian, "gusto" means taste or flavor. Family owend & operated this establishment is located in the Airport's main food court. Grab a snack or sit down for table service. Featuring made-to-order breakfast, antipasti, homemade soups, salads, grilled paninis, pasta and more! Gusto's is also your stop for craft beers. Choose from over 40 craft beers, bottles & cans to drink or take home. This location features a saloon style sipping menu with some of the finest spirits available; 50 or more choices of bourbon, scotch & whiskey. They also feature italian coffees including cappucino, lattes and mochas.
Gusto now offers cakes, cupcakes and airplane cookies. Homemade cakes include triple chocolate, vanilla and salted chocolate caramel. Also, customized airplane sugar cookies with your business name. Stop by Gusto to place your order or call 585-436-1096 or text 585-737-8517.
Enjoy a cup of coffee, a latte or your favorite drink of choice before boarding your flight. Compliment your beverage with your choice of breakfast sandwiches, bagels, croissants, muffins and other delicious bakery items. Located in the Airports main food court.
Relax and unwind before, after, or anytime in between flights at one of two new establishments located post-security.
Flight Deck Diner - Currently Closed
Located near Concourse A
Hours of operation: 11:30 a.m. until 8:00 p.m. daily.
On the ROC's Sports Bar & Grill-Currently Closed
Located near Concourse B
Hours of operation: 11:30 a.m. until 8:00 p.m. daily.
A convenience style store and gift shop located in the center of the baggage claim near the new passenger greeting area.
Hours of operation: 7:00 a.m. until 8:00 p.m. daily.
A visitor information booth is located on the first floor of the ROC Airport, near the baggage claim area. The booth is staffed Monday through Friday from 9:00 a.m. until 8:00 p.m., Saturday & Sunday from 9:00 a.m. until 5:00 p.m. Brochures are on display at all times.
For items lost on the aircraft or at the gate area, please contact the respective airline’s lost and found. Passengers can file a claim at the Airline's webpage for lost items.
If you have discovered that your item has been lost in general areas of the airport and five (5) days have not passed, please contact the Airport's Communication Center at 585 753-7001.
If you have discovered your item has been lost in general areas of the airport and five (5) days have passed, please contact the Monroe County Sheriff’s Property Clerk at 585 753-4005.
Holding a meeting within the airport is convenient for out-of-town as well as local business professionals. The airport is conveniently located and well-equipped to accommodate the business sector of Rochester and welcomes members of the community to utilize our public areas for meetings and events.
Currently only available to airport tenants due to COVID-19. Tenants must call airport administration at 585-753-7020 to reserve.
ROC has different conference rooms to accommodate your needs. If you are a ticketing passenger looking to meet with other ticketed passengers, there is a business center on the secure side of the airport near Concourse A entrance that is complimentary to use.
If you are looking to set up a meeting on-site with non-ticketed passengers, the Airport has two conference rooms available for rent. These executive-style conference rooms each accommodate up to 20 people.
For information pertaining to hosting other special events at ROC, please contact Airport Administration at 585 753-7020. Please note that Airport Parking Costs are the responsibility of the rental user and are not included as part of the room rental.
The ROC Airport has partnered with The Strong National Museum of Play to bring passengers two interactive play zones to enjoy while they wait for their flight to depart. The interative play zones are also one of the first exhibits arriving passengers and visitors see when coming into town. A great opportunity to share with those visiting our community our unique regional offerings.
The National Toy Hall of Fame exhibit is located next to Flight Deck Diner near the entrance of Concourse A. This area features an oversized Etch-A-Sketch, Twister, touch screen matching games, large construction vehicle and more. Display cases feature toys inducted in the National Toy Hall of Fame - for a trip down memory lane.
The World Video Game Hall of Fame exhibit is located next to On the ROC's Sports Bar near the entrance of Concourse B. This area features nostalgic video games like Donkey Kong, Pong, Pac-Man an over-sized Lite-Brite and more.
Regulations for travel with pets & service animals varies from airline to airline. The Airport has designated "Pet Relief" areas for furry friends & service animals, located outside the lower east and west end of the baggage claim/arrivals roadway. The airport also has a "Service Animal Relief" room located post-security on Concourse A just past the restrooms.
Please refrain from bringing pets into the terminal to meet/greet arriving passengers.
Hudson News gift shop offers a combination of traditional gifts, newsstand and traveler conveniences in addition to an exciting array of the highest quality apparel and theme-oriented merchandise.
Restrooms are conveniently located in both concourses, at the east and west end of the food court and at each end of the lower level baggage claim area. They are all wheelchair accessible and equipped with baby changing stations and nursing passenger spaces. A unisex companion-care is also available adjacent to the restrooms to allow for family needs, along with facilities for the disabled.
To assist with baggage handling, luggage cart dispensers are located at each end of the baggage claim area, and on the first floor of the parking garage. They may be rented for $4 each with a rebate of 25 cents issued upon return of the cart. The dispensers are equipped to accept credit cards.
Smoking is not permitted throughout the ROC Airport. Designated smoking locations are located outside of the terminal.
Arrive at the airport early? Need a place to finish that important business report before departing?
Greenlight provides free Wi-Fi for passengers traveling through ROC.
Private work areas are located throughout the terminal along with a complimentary business center located post-security for ticketed passengers.
View your Gate Live from anywhere in the ROC Terminal. That's right, relax in the food court - and watch your Gate on your mobile device!
No need to rush to the gate here at ROC. Now, using the Airports free WiFi from Greenlight, passengers can use the new passenger information network "ROCview" and view their Gate Activity in Live, real time. Relax in the food court, at one of the new establishments or entertain yourselves in the new Strong Museum of Play Interactive Zones featuring the National Toy Hall of Fame and World Video Game Hall of Fame - all while watching your Gate Activity on your own mobile device. If you don't have your own mobile device, the Airport has provided fixed tablets in the food court so you can use one of ours. And, there's even games on the tablet for our little passengers to pass the time.